Chatty Cats Care – Cookie Policy
1. Introduction
Chatty Cats Care (“we”, “us”, “our”) uses cookies and similar technologies on our website (chattycatscare.co.uk) and app. This policy explains how we use them, why, and how you can control them.
2. What are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site recognise your device, remember your preferences, and improve your experience. They can also be used to collect analytics or serve personalized ads.
3. How We Use Cookies
We use different categories of cookies:
Strictly Necessary Cookies: These are essential for the website to function properly (e.g., login sessions, security).
Preferences / Functionality Cookies: To remember your settings (e.g., language, region) or your cookie consent itself.
Analytics Cookies: To understand how the site is used, which pages are popular, how people navigate, etc.
Marketing / Advertising Cookies: To show you more relevant ads, and to measure ad campaign effectiveness.
4. Specific Cookies We Use
Below are examples of cookies we may set, depending on how you use our site:
| Cookie Name | Purpose |
|---|---|
session | Tracks your session so you can log in, book, or use secure parts of the site. |
chattycatscare_pref* | Remembers your preferences (e.g., market, cookie settings). |
Cookie management: cookieyes-consent | Tracks your consent choices. |
Payment-related: __stripe*, stripe.csrf | For payment processing via Stripe, to secure transactions. |
Google services: SID, HSID, etc. | For Google Maps, reCAPTCHA, security features. |
Google Analytics: _ga, _gid, etc. | For usage analytics. |
Facebook / Meta: _fbp | For ad tracking. |
5. Consent
On your first visit (or until you make a choice), we will show a cookie banner asking for your consent.
Non-essential cookies (analytics, marketing) will not be set before you give your consent.
You can accept all, reject all, or manage cookie settings in more detail.
You can change your preferences at any time via our Cookie Settings page.
6. Exemptions
Some cookies are essential (strictly necessary) for the website to function, and therefore do not require your consent. But we still inform you about them in this policy.
7. Third-Party Cookies
We may allow third parties (e.g., Stripe, Google, Meta) to set cookies via our site. We provide information about who these third parties are and why they use their cookies.
8. Cookie Retention
Cookies may persist for different periods depending on their purpose (session cookies, persistent cookies). We will detail approximate lifetimes in our detailed cookie table.
9. How to Control or Delete Cookies
You can control cookies via your browser settings (e.g., block or delete cookies).
You can also use our Cookie Settings tool to change your preferences at any time.
Please note: blocking some cookies may affect the usability of the site.
10. Updates to This Policy
We may update our cookie policy from time to time. When we do, we’ll revise the “Last updated” date. Any major changes will be communicated to users or require fresh consent, depending on the change.
11. Contact
If you have any questions about our use of cookies, please contact us at: michelle@chattycatscare.co.uk
Why This Matters
Compliance Risk: Non-compliant cookie practices can draw regulatory action. The ICO has already flagged top UK websites in 2025.
User Trust: Transparent cookie policies + clear consent builds trust with your users / customers.
Business Credibility: Having a robust, legally-compliant cookie policy shows you take data privacy seriously — important for a care / pet-related business.